Essential
information

Age

You need to be 18 or over to book Travelsights trips online, so by accepting these terms and conditions you are confirming that everyone in your party is 18 or over. In some cases we do accept 16- and 17-year-olds, but you will need to contact us directly either by email or telephone to make your booking.

Departure times

You will be told the departure time for the trip when you book your ticket. Please do not forget the departure time, and please make sure that you are at the pick-up point at least 10 minutes before the departure time. We operate on a tight schedule on most trips and cannot stop and wait for very long.

Pick-up points

We have several pick-up points in Cambridge, and you will be told exactly where you will be collected from when you buy your ticket. If you are at all uncertain about the location of your pick-up point, please ask your Social Organiser to show you on a map. Please make sure that you are at the pick-up point at least 10 minutes before the departure time.

Accommodation

On most overnight excursions we stay in good quality 2- and 3-star tourist-class hotels. Most rooms will be en suite and with breakfast included. Occasionally, hostels or university student accommodation may be used. Rooms are mostly for two or three sharing. Subject to availability, single rooms can be requested (a supplement charge applies).

Passports and visas

If you are intending to travel to Europe with Travelsights, please ensure that you have all the relevant documentation you need. This may include a valid passport and/or visa. Students from certain countries may require a Schengen visa for travel into Europe, for example. This process can take many weeks and should be applied for in the student's home country before arrival in Cambridge.

Insurance

Please make sure you have the correct insurance before buying your ticket, especially for travel into Europe.

Luggage and valuables

Please remember that your luggage and valuables are your responsibility, so please keep it with you at all times. The Travelsights team cannot be held responsible for any luggage which is lost during one of our trips.

Travelsights cancellations

Trips are very rarely cancelled and only in exceptional circumstances. Any students booked on such trips will receive a full refund.

Student cancellations

Travelsights operates a no refund policy for student cancellation once they have booked and paid for their trip.

Travelsights travel policy

At Travelsights we take the safety and security of our clients very seriously. Travelsights is a registered limited company with all relevant and required operators insurance. All vehicles used by Travelsights conform to EU legislation on driving and passenger safety. All trips are accompanied by an experienced Travelsights representative and in most case students will be given trip information, a map and an emergency telephone number.

Complaints

We work hard to make sure that you enjoy your trip with Travelsights. Should you have a problem or complaint about anything to do with your trip, please email Travelsights or contact Stuart Mayer on 01954 232998.

Please note that all published programmes and itineraries may be subject to change.